Customer Service Representative

4 weeks ago


Sydney, Nova Scotia, Canada MCI, LC Full time

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound calls, emails, and chats. You will work closely with our team to resolve customer issues, answer questions, and provide solutions to meet our clients' needs.

Key Responsibilities

  • Provide exceptional customer service to clients through inbound calls, emails, and chats
  • Resolve customer issues and answer questions in a timely and professional manner
  • Work closely with our team to provide solutions to meet our clients' needs
  • Meet or exceed performance metrics and quality standards
  • Participate in ongoing training and development to improve customer service skills and product knowledge

Requirements

  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet performance metrics
  • Basic computer skills and knowledge of Microsoft Office

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

About MCI

MCI is a leading provider of business process outsourcing and customer service solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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