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Customer Service Representative

2 months ago


Prince George, British Columbia, Canada Pacific Coastal Airlines Full time
Customer Service Representative (Prince George)

Pacific Coastal Airlines is seeking a permanent part-time on-call (up to 20 hours per week) Customer Service Representative based in Prince George. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer service-minded individuals to continue their career with our company.

Pacific Coastal Airlines is a leading airline operating scheduled and charter service between busy international airports and remote destinations in beautiful British Columbia. We are committed to providing exceptional customer service and ensuring a safe, on-time departure for our passengers.

The ideal candidate for this position is someone who has excellent phone and people skills and enjoys working in an ever-changing environment where multi-tasking and flexibility are the key attributes.

Key Responsibilities:

  • Respond to phone inquiries regarding fares, schedules, routings, and other travel-related information.
  • Book, change, and cancel flight reservations.
  • Resolve service disruption issues over the phone and in person, determining alternative flight options.
  • Check-in passengers, issue boarding passes, and verify immigration documents.
  • Check baggage and collect excess baggage/overweight charges.
  • Execute deplaning and boarding processes, ensuring a safe, on-time departure.
  • Process cargo shipments.
  • Possess an excellent understanding of company products, services, processes, and guidelines and promote them at all times.
  • Commitment to providing a safe, stress-free, and friendly passenger experience.
  • Deliver service standards in accordance with Pacific Coastal Airlines philosophy.
  • Other duties as assigned.

Qualifications and Competencies:

  • Experience in customer service.
  • Ability to work under pressure with minimal supervision.
  • Clear and effective communication skills with demonstrated ability to have difficult conversations.
  • Ability to work in a time-sensitive, ever-changing environment where multitasking and problem-solving are key attributes.
  • Comfortable using computers, credit, and debit machines.
  • Able to work outdoors during inclement weather conditions.
  • Flexible to work weekends, evenings, holidays, and/or irregular shifts.
  • Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers.
  • Must be able to obtain and maintain designated security clearance.
  • Capable of lifting up to 70 pounds.

Why Pacific Coastal Airlines?

We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines, and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

We have employee recognition and reward programs, a milestone service recognition program, and employee appreciation events throughout the year.