Shift Leader

2 weeks ago

Kenora District, Canada A&W Full time
About A&W

A&W is a leading fast-food chain committed to serving great food and making a positive impact on our community and environment. We're looking for a dedicated Shift Leader who shares our passion for delivering exceptional customer experiences and leading a diverse team.

Key ResponsibilitiesCustomer Service
  • Provide high-quality service and products to every guest, ensuring a positive experience.
  • Answer questions about the menu and provide recommendations to enhance the guest experience.
  • Address guest service complaints promptly and professionally, turning negative situations into positive ones.
Restaurant Operations
  • Ensure the restaurant meets critical standards of quality, service, and cleanliness, escalating issues as needed.
  • Operate point-of-sale (POS) systems efficiently and handle cash transactions responsibly.
  • Ensure adherence to standards for product preparation and equipment operation, both personally and by team members.
  • Maintain inventory levels by restocking and reordering supplies as needed.
Team Leadership
  • Manage the shift by ensuring the team has all the tools they need to succeed.
  • Promote a respectful team environment and manage team members with open communication and understanding.
  • Assign duties, delegate work, and provide ongoing direction and training.
Requirements
  • Minimum 1 year of supervisory experience.
  • 1+ years of previous experience in the food service industry.
  • Legal working age and eligibility to work in Canada.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Strong attention to detail and organizational skills.
  • Capable of lifting up to 22 kg and standing for extended periods.
  • Flexibility to work various shifts, including weekends and holidays.
Perks and Pay
  • Competitive wage.
  • Award-winning training program.
  • Employee discounts and perks.
  • Scholarship program.
  • Service awards program.
  • Commitment to sustainability.
  • Career development.
  • Supportive work environment.

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