**Shift Leader

2 months ago

Kenora District, Canada A&W Full time

About Us

A&W is a leading fast-food chain dedicated to serving high-quality food and providing exceptional customer experiences. We're committed to fostering a positive work environment and promoting sustainability in our operations.

Job Summary

We're seeking a skilled Shift Leader to join our team. As a Shift Leader, you'll be responsible for ensuring seamless restaurant operations, delivering outstanding customer service, and leading a diverse team of employees.

Key Responsibilities

  • Customer Service:
    • Provide exceptional guest experiences by offering high-quality service and products.
    • Answer questions about the menu and provide recommendations to enhance the customer experience.
    • Address guest service complaints promptly and professionally, turning negative situations into positive ones.
  • Restaurant Operations:
    • Ensure the restaurant meets critical standards of quality, service, and cleanliness; escalate issues as needed.
    • Operate point-of-sale (POS) systems efficiently and handle cash transactions responsibly.
    • Ensure adherence to standards for product preparation and equipment operation, both personally and by team members.
    • Maintain inventory levels by restocking and reordering supplies as needed.
    • Complete required shift documentation, including purchase orders, scheduling adjustments, and any other responsibilities assigned by the restaurant manager.
  • Team Leadership:
    • Manage the shift by ensuring the team has all the tools they need to succeed.
    • Promote a respectful team environment and manage team members with open communication and understanding.
    • Assign duties, delegate work, and provide ongoing direction and training.
    • Effectively communicate with and support the Restaurant Owner, Restaurant Manager, and/or Assistant Manager.

Requirements

  • Minimum 1 year of supervisory experience preferred.
  • 1+ years of previous experience in the food service industry.
  • Legal working age and eligibility to work in Canada.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Strong attention to detail and organizational skills.
  • Capable of lifting up to 22 kg and standing for extended periods.
  • Flexibility to work various shifts, including weekends and holidays.

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