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Guest Experience Training and Development Specialist

2 months ago

Vancouver, British Columbia, Canada Great Canadian Railtour Company Ltd Full time
Key Responsibilities

The Guest Experience Training (GET) Specialist reports to the Manager, Guest Experience Training.

The GET Specialist designs and develops end-to-end learning and development journeys for team members, driving individual and organizational effectiveness, and a culture of engagement.

This role is a subject matter expert in adult education and is focused on creating training programs, tools, and resources with measurable business results.

Training Program Design and Development
  • Conduct training needs analysis and design programs with input from technical subject matter experts.
  • Develop end-to-end learning and development programs, workshops, tools, and curriculum for team members, including apprentice programs.
  • Provide guidance and support to GET coordinators.
  • Ensure training programs meet applicable regulatory requirements.
  • Leverage technology to build effective content and delivery of training using the LMS and e-learning methods.
  • Develop and maintain role-based curriculum and training matrices.
  • Develop train-the-trainer programs for business unit technical SMEs.
  • Create processes and procedures for L&D and training functions.
  • Provide input on learning development strategy and annual training plans.
Facilitate Technical Training, Learning and Development Programs
  • Facilitate and support classroom and field training during preseason and in-season operations.
  • Deliver train-the-trainer programs and support technical SMEs in facilitation and training.
  • Administer tests and evaluations to assess knowledge and skills application of training in the workplace.
  • Build and maintain collaborative relationships with client groups to support quality training experiences.
  • Conduct remote e-learning sessions through LMS platforms and create libraries of recorded content.
  • Support monitoring and auditing of training effectiveness.
  • Work with client groups to develop clear and effective training-related communications.
Requirements

Education/Certifications/Knowledge:

  • Degree, diploma, or certification in Adult Education or equivalent learning and development work experience.
  • Certifications in Lumina Learning or other psychometric assessment tools (asset).
  • Culinary Red Seal (asset).

Experience:

  • 2+ years' of culinary experience in a fast-paced kitchen.
  • Demonstrated passion for training and supporting team members to acquire skills and knowledge.
  • 2+ years' experience in designing a broad range of training programs in a complex operational environment.

Skills:

  • Proficiency in the governance and functionality of one or more learning management (LMS) and e-learning systems.
  • Proficient in Microsoft platforms including Outlook, SharePoint, PowerPoint, and Excel.
  • Exemplary communication and facilitation skills.
  • Ability to influence and excellent interpersonal communication skills.
  • Strong technical writing skills and verbal communication skills.
  • Strong project management and process development skills.
Attributes

Ability to manage and adapt to change, processes, programs, and systems.

Team player with ability to coach, motivate, and engage teams.

Possess a positive attitude and collaborative approach to developing relationships.

Aptitude for technology and ability to easily adapt to new systems.