Air North Flight Operations Coordinator

1 week ago


Whitehorse, Yukon, Canada Tbwa ChiatDay Inc Full time

We are seeking a highly skilled and dedicated individual to join our team as a Flight Operations Coordinator in Whitehorse, Yukon.

Job Summary:

The successful candidate will be responsible for ensuring the smooth operation of our flights by providing exceptional customer service, handling passenger inquiries, and assisting with check-in and boarding processes.

About the Role:

This is an exciting opportunity for someone who is passionate about delivering outstanding customer experiences and has excellent problem-solving skills. As a Flight Operations Coordinator, you will be part of a dynamic team that is dedicated to providing safe and efficient air travel services.

Key Responsibilities:
  • Provide exceptional customer service to passengers through all stages of arrival, check-in, and boarding processes.
  • Handle and resolve customer complaints calmly and professionally, escalating issues when necessary.
  • Assist passengers with disabilities and ensure their needs are met.
  • Develop an understanding of Air North's procedures and Transport Canada regulations.
  • Follow policies and procedures for departing and arriving flights, including public announcements.
Requirements:
  • You must be able to obtain a Restricted Area Identification Card (RAIC).
  • A strong sense of accountability, honesty, and responsibility is essential.
  • You should have enthusiasm for contributing to our unique mission.
  • You must be legally entitled to work in Canada.
What We Offer:
  • Phenomenal local and international flight benefits for you and your family.
  • Extra travel benefits such as hotels and cruises.
  • Group RRSP investment options.

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience.



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