Clinical Solutions Specialist
1 month ago
Unlock Your Potential
At Sysmex, we're committed to enhancing the quality of life on a global scale. As a Clinical Solutions Specialist, you'll play a vital role in ensuring our customers make the most out of our superior technology.
About the Role
We're seeking a highly skilled and motivated individual to join our team as a Clinical Solutions Specialist. In this role, you'll co-travel with your Applications/Solutions colleagues to gain proficiency with Sysmex analyzers and provide exceptional customer support.
Key Responsibilities
- Co-travel with colleagues to gain knowledge on Sysmex analyzers and their features.
- Demonstrate superior communication skills when gathering customer requirements and adapting middleware and instrumentation to meet their needs.
- Manage basic customer issues and concerns, researching information through colleagues and available resources.
- Perform proactive customer visits to assess current state of operation and ensure customer satisfaction and optimization.
- Perform basic middleware builds and check and assist senior CAS on testing and related setups.
- Complete all required checklists, communications, and quality paperwork, making necessary corrections when highlighted by senior CSS.
- Collaborate with Applications Specialist Manager to outline scheduling and prioritize work.
- Collaborate in-person with senior CSS in conjunction with Sysmex resources to learn new information and resolve customer issues.
- Help Sales Team with basic analyzer questions and perform basic presentations to customers.
Requirements
- Medical lab degree with 1-3 years of experience required.
- MLT certification, specialization in Hematology, Urinalysis or Hemostasis.
- Intricate knowledge of Sysmex products.
- Proven applications field experience in diagnostics/medical device industry.
- Proven experience working with Canadian healthcare customers.
- English and French are required for this position.
- Proficiency and comfort with learning new software.
- Strong knowledge of Microsoft Office suite of products including Outlook, Teams, Word Excel and PowerPoint.
- Knowledge of basic Microsoft Windows administrative features and settings.
- Strong interpersonal skills; persuasive; good oral and written communication skills.
- Knowledge of basic network operation and troubleshooting.
- Demonstrate maturity, professionalism and tact with customers and Sysmex associates.
- Strong ability to collaborate internally and externally.
- Demonstrate a strong sense of urgency, can-do attitude and strong desire to achieve goals.
What We Offer
At Sysmex, we're committed to providing a safe and inclusive work environment. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.
Equal Employment Opportunity
Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex, sexual orientation, gender identity or expression, color, religion, national origin, genetics, disability status, protected veteran status or any other characteristic protected by law.
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