HVC Relationship Manager
2 weeks ago
Job Title: HVC Relationship Manager
About the Role:
We're looking for a highly skilled HVC Relationship Manager to join our team at Betway Group. As a key member of our customer-facing team, you'll be responsible for building and maintaining strong relationships with our high-value customers.
Key Responsibilities:
- SOW/SOF Reviews: Conduct thorough reviews of customers' source of wealth and source of funds to ensure compliance with regulatory requirements.
- Customer Service: Provide exceptional customer service to our high-value customers, addressing their queries and concerns in a timely and professional manner.
- AML and Responsible Gaming: Ensure that all customer interactions are conducted in accordance with our AML and responsible gaming policies.
- Relationship Building: Develop and maintain strong relationships with our high-value customers, identifying opportunities to enhance their experience and increase customer loyalty.
- Data Analysis: Utilize data and reports to analyze customer activity and identify trends and opportunities for growth.
Requirements:
- Strong Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
- Cross-Functional Teamwork: Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals.
- Project Management: Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope.
- Attention to Detail: Exceptional attention to detail, ensuring high standards of quality in all outputs.
- Adaptability: Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.
What We Offer:
- Competitive Salary: A competitive salary and benefits package that recognizes your skills and experience.
- Opportunities for Growth: Opportunities for career growth and professional development within the Betway Group.
- Collaborative Team Environment: A collaborative team environment that values diversity, inclusivity, and open communication.
Language: Fluent in English, with the ability to communicate effectively in a fast-paced, dynamic environment.
Location: [Insert location]
Job Type: Full-time
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