Relationship Manager

1 month ago


Toronto, Ontario, Canada Pinnacle Infotech Inc Full time
About the Position

The Relationship Manager is a critical role at Pinnacle Infotech Inc, responsible for building and maintaining strong relationships with our clients. As the voice of the client, you will understand their needs, priorities, and logistical requirements, and work closely with our internal teams to deliver exceptional results.

Key Responsibilities
  • Onboard new clients to Pinnacle, including attending kick-off meetings and familiarizing them with our processes, documentation, and service standards.
  • Support the Production team by acting as a subject matter expert on trade and Canada construction standards, and intervening when quality or customer satisfaction concerns arise.
  • Represent Pinnacle Infotech at industry events, conduct presentations to clients and prospects, and augment the volume of work through cross-selling, upselling, or referrals.
  • Contribute to a knowledge database by leveraging knowledge about each assigned client's organizational structure, services, business growth objectives, and scope of work.
  • Ensure smooth account management by addressing business matters such as delinquent payments, RFPs/proposal submissions, contractual changes, and terms & conditions of service.
  • Offboard clients ensuring adequate documentation, data maintenance, and records are complete.
Requirements
  • 5+ years of experience in the AEC industry with knowledge of constructability, codes, and different stakeholders.
  • Fluent in business administration practices, particularly with client success.
  • Fluent in BIM technology.
  • Experience in a global work environment.

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