Mortgage Care Specialist

1 week ago


Windsor, Ontario, Canada CB Canada Full time

About the Job

Rocket Mortgage in Canada is looking for a Mortgage Care Specialist to join their team. As a Client Care Specialist, you'll be responsible for communicating with mortgage clients about the necessary loan documents and information needed to move them to final loan approval.

Key Responsibilities

  • Effectively communicate with clients using written and verbal communication methods to ensure a smooth mortgage process.
  • Understand the conditions needed to close and review them with the client to obtain final loan approval.
  • Collaborate with different teams in the mortgage process to provide a seamless client experience and adapt communication tactics accordingly.
  • Meet minimum production goal numbers and quality metrics to ensure client satisfaction and trust.

About Rocket Companies

Rocket Companies is a Detroit-based company that provides digital solutions for complex transactions, including mortgages, fintech, real estate, and more. As a company, they value an inclusive workplace where every voice is heard and strive to be different in their approach to the world.

Disclaimer

Please note that the tasks and responsibilities of this position can be changed, added, removed, amended, deleted, or modified at any time by the leadership group. Rocket Mortgage has policies in place to support applicants with disabilities and can provide accommodations to meet individual accessibility needs.


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