Roofing Department Operations Manager

2 weeks ago


Winnipeg, Manitoba, Canada Transcona Roofing Ltd. Full time
Job Description

The Linchpin Co. is a people operations group offering custom recruitment and training services, working closely with Transcona Roofing Ltd.

About Us

We are a full-service roofing and waterproofing contractor dedicated to building long-term relationships with our customers through the installation, repair, & maintenance of industrial, commercial & institutional buildings.

Job Summary

The Roofing Department Operations Manager will be responsible for the organization of the Service Department, ensuring efficient service delivery and customer satisfaction.

Responsibilities
  • Service Accounting: Invoicing/accounts receivable, accounts payable (issuing PO's for materials/subcontractors)
  • Service Scheduling: Create work orders, client communications, maximize manpower (45 hours per week), provide daily/weekly schedule.
  • Customer Service: Handle incoming calls, customer surveys, etc
  • Service Department Office Management: Administration, maintain service records - sharepoint/onedrive/dataforma, security checks, prequalification's, marketing, staff communications, manage KPI'S, service payroll, etc.
Requirements
  • Estimated Salary: $65,000 - $85,000 per year, depending on experience
  • Customer Service Experience: Essential
  • Proficiency in Microsoft Office Suite: Outlook, Word, Excel, PowerPoint (Essential)
  • Software Knowledge: FCS, ProContractor, Workmax, DataForma, SiteDocs, OneDrive, Teams, MS Office
  • Effective Interpersonal and Building Collaborative Relationship Skills: Planning, Organizing and follow up, Time-management and ability to prioritize, Work in an office environment, Time required to work is 45 hours a week (based on seasonal conditions)


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