Commercial Programs and Affinity Center of Excellence Representative
1 week ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our Commercial Programs and Affinity Center of Excellence team as a Client Service Representative. The successful candidate will be responsible for managing client requests and inquiries, providing exceptional customer service, and working collaboratively with colleagues to achieve business objectives.
Key Responsibilities:
- Manage client requests and inquiries through various communication channels in a prompt and professional manner.
- Process transactions, including issuance of Auto ID Cards, Certificates of Insurance, and Invoicing, in accordance with carrier guidelines and our professional standards.
- Work with colleagues across functions to identify and propose continuous improvement opportunities to streamline processes, gain efficiencies, and improve customer experience.
- Analyze existing coverages, determine client-specific needs, counsel clients, and recommend coverages accordingly.
- Manage claims reporting, collect and document details empathetically and professionally, and submit to carriers accurately and in a timely manner.
- Successfully contribute to the achievement of Service Level Agreements (SLA), Key Performance Indicators (KPI), and business objectives.
Requirements:
- College/university degree or equivalent work experience.
- RIBO license, Personal lines or Commercial Insurance Broker's license (AMF - Qc) preferred.
- 1-2 years' work experience in personal or commercial lines insurance, financial sector, etc.
- Experience working in a Service Centre environment.
- Proven ability to work in a fast-paced Service Centre environment.
- Dedicated to providing exceptional customer service.
- Clear and concise oral and written communication skills.
- Excellent organizational skills, ability to prioritize work and meet deadlines.
- Excellent interpersonal skills – ability to work within a team.
- Proficient in Microsoft Office tools (or equivalent) – Outlook, Word, and Excel.
Preferred Qualifications:
- Bilingual (clear and concise oral and written communication skills in both English and French).
- Commercial insurance licenses in multiple provinces.
- Working towards CAIB or CIP/PAA (Quebec) considered an asset.
About Us:
CA001 Marsh Canada Limited is a leading insurance broker and risk advisor. We are committed to providing exceptional customer service and delivering innovative solutions to our clients.
-
Client Service Representative
2 weeks ago
Montreal, Quebec, Canada CA001 Marsh Canada Limited Full timeJob Summary:We are seeking a highly motivated and customer-focused Client Service Representative to join our Commercial Programs and Affinity Center of Excellence team. As a key member of our team, you will be responsible for providing exceptional service to our clients, managing their diverse servicing needs, and ensuring accuracy and compliance with...
-
Client Service Representative
4 weeks ago
Montreal, Quebec, Canada CA001 Marsh Canada Limited Full timeJob SummaryWe are seeking a highly motivated and customer-focused Client Service Representative to join our Commercial Programs and Affinity Center of Excellence team. As a key member of our team, you will be responsible for providing exceptional service to our prestigious clients within our various commercial insurance programs.Key ResponsibilitiesManage...
-
Client Service Representative
4 weeks ago
Montreal, Quebec, Canada CA001 Marsh Canada Limited Full timeJob SummaryWe are seeking a highly motivated and customer-focused Client Service Representative to join our Commercial Programs and Affinity Center of Excellence team. As a key member of our team, you will be responsible for providing exceptional service to our prestigious clients within our various commercial insurance programs.Key ResponsibilitiesManage...
-
Montreal, Quebec, Canada CA001 Marsh Canada Limited Full timeJob SummaryWe are seeking a highly motivated and customer-focused Client Service Representative to join our Commercial Programs and Affinity Center of Excellence team. As a key member of our team, you will be responsible for providing exceptional service to our prestigious clients within our various commercial insurance programs.Key ResponsibilitiesManage...
-
Montreal, Quebec, Canada CA001 Marsh Canada Limited Full timeJob SummaryWe are seeking a highly motivated and customer-focused Client Service Representative to join our Commercial Programs and Affinity Center of Excellence team. As a key member of our team, you will be responsible for providing exceptional service to our prestigious clients within our various commercial insurance programs.Key ResponsibilitiesManage...
-
Montreal, Quebec, Canada CA001 Marsh Canada Limited Full timeJob SummaryWe are seeking a highly motivated and customer-focused Client Service Representative to join our Commercial Programs and Affinity Center of Excellence team. As a key member of our team, you will be responsible for providing exceptional service to our prestigious clients within our various commercial insurance programs.Key ResponsibilitiesManage...
-
Montreal, Quebec, Canada CA001 Marsh Canada Limited Full timeJob SummaryWe are seeking a highly motivated and customer-focused Client Service Representative to join our Commercial Programs and Affinity Center of Excellence team. As a key member of our team, you will be responsible for providing exceptional service to our prestigious clients within our various commercial insurance programs.Key ResponsibilitiesManage...
-
Bilingual Affinity Client Care Specialist
2 weeks ago
Montreal, Quebec, Canada Securian Canada Full timeJob SummaryWe are seeking a highly skilled Bilingual Affinity Client Care Representative to provide exceptional customer service experience for our clients. As a key member of our team, you will be accountable for delivering consistent, quality service and ensuring that our clients receive the highest level of support.Key ResponsibilitiesRespond to customer...
-
Bilingual Affinity Client Care Representative
4 weeks ago
Montreal, Quebec, Canada Securian Canada Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Client Care Specialist to join our team at Securian Canada. As a key member of our Customer Care Centre, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesClient Communication: Respond to client inquiries...
-
Bilingual Affinity Client Care Representative
4 weeks ago
Montreal, Quebec, Canada Securian Canada Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Client Care Specialist to join our team at Securian Canada. As a key member of our Customer Care Centre, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesClient Communication: Respond to client inquiries...
-
Bilingual Affinity Client Care Specialist
2 months ago
Montreal, Quebec, Canada Securian Canada Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Bilingual Affinity Client Care Specialist to join our team at Securian Canada. As a key member of our Customer Care Centre, you will be responsible for providing exceptional service experience to our clients who contact us with inquiries and concerns.Key ResponsibilitiesRespond to customer...
-
Bilingual Affinity Client Care Specialist
2 months ago
Montreal, Quebec, Canada Securian Canada Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Bilingual Affinity Client Care Specialist to join our team at Securian Canada. As a key member of our Customer Care Centre, you will be responsible for providing exceptional service experience to our clients who contact us with inquiries and concerns.Key ResponsibilitiesRespond to customer...
-
Senior Manager CBTA Center of Excellence
2 weeks ago
Montreal, Quebec, Canada The International Air Transport Association Full timeAt The International Air Transport Association, we strive to make air travel safer, smarter, more sustainable, and more inclusive. We celebrate diversity and inclusion in our workforce and respect the different backgrounds, perspectives, and skills of our employees. We provide flexible work arrangements, travel benefits, family-friendly policies, equal pay,...
-
Senior Manager CBTA Center of Excellence
1 month ago
Montreal, Quebec, Canada The International Air Transport Association Full timeAbout the RoleWe are seeking a highly skilled Senior Manager to lead our CBTA Center of Excellence. As a key member of our team, you will be responsible for promoting and implementing competency-based training programs in compliance with ICAO provisions and IATA best practices.Key ResponsibilitiesAssist the Head of Training and Licensing in advocating and...
-
Senior Manager CBTA Center of Excellence
1 month ago
Montreal, Quebec, Canada The International Air Transport Association Full timeAbout the RoleWe are seeking a highly skilled Senior Manager to lead our CBTA Center of Excellence. As a key member of our team, you will be responsible for promoting and implementing competency-based training programs in compliance with ICAO provisions and IATA best practices.Key ResponsibilitiesAssist the Head of Training and Licensing in advocating and...
-
Senior Manager CBTA Center of Excellence
1 month ago
Montreal, Quebec, Canada The International Air Transport Association Full timeAbout the RoleWe are seeking a highly skilled Senior Manager to lead our CBTA Center of Excellence. As a key member of our team, you will be responsible for promoting and implementing competency-based training programs in compliance with ICAO provisions and IATA best practices.Key ResponsibilitiesAssist the Head of Training and Licensing in advocating and...
-
Senior Manager CBTA Center of Excellence
1 month ago
Montreal, Quebec, Canada The International Air Transport Association Full timeAbout the RoleWe are seeking a highly skilled Senior Manager to lead our CBTA Center of Excellence. As a key member of our team, you will be responsible for promoting and implementing competency-based training programs in compliance with ICAO provisions and IATA best practices.Key ResponsibilitiesAssist the Head of Training and Licensing in advocating and...
-
Senior Manager CBTA Center of Excellence
3 weeks ago
Montreal, Quebec, Canada The International Air Transport Association Full timeAbout the RoleWe are seeking a highly skilled Senior Manager to lead our CBTA Center of Excellence. As a key member of our team, you will be responsible for promoting and implementing competency-based training programs in compliance with ICAO provisions and IATA best practices.Key ResponsibilitiesAssist the Head of Training and Licensing in advocating and...
-
Senior Manager CBTA Center of Excellence
3 weeks ago
Montreal, Quebec, Canada The International Air Transport Association Full timeAbout the RoleWe are seeking a highly skilled Senior Manager to lead our CBTA Center of Excellence. As a key member of our team, you will be responsible for promoting and implementing competency-based training programs in compliance with ICAO provisions and IATA best practices.Key ResponsibilitiesAssist the Head of Training and Licensing in advocating and...
-
Call Center Representative
4 weeks ago
Montreal, Quebec, Canada Sekure Merchants Full timeJob DetailsDescriptionSekure Merchants is offering a signing bonus of $500 for the right candidate. We're looking for motivated individuals to join our sales team as a Lead Representative.As a Lead Representative, you will be responsible for generating new business leads by making outgoing calls to prospective clients in the US and transferring calls to our...
