Cloud Support Specialist
2 days ago
About Us
">Amazon is a world-leading cloud platform that powers businesses across the globe. We're a team of innovators, passionate about delivering exceptional customer experiences and driving business growth.
">Job Description
">We're seeking an experienced Cloud Support Specialist to join our AWS team. As a key member of our support team, you'll be responsible for providing top-notch technical support to our customers, troubleshooting complex issues, and collaborating with internal teams to resolve customer concerns.
">Responsibilities:
">- ">
- Provide expert-level technical support to customers via phone, email, or chat">
- Troubleshoot complex technical issues and collaborate with internal teams to resolve customer concerns">
- Develop and maintain in-depth knowledge of AWS services and features">
- Work closely with cross-functional teams to improve customer experience and drive business growth">
Requirements:
">To succeed in this role, you'll need:
">- ">
- 1+ year of experience in technical support or software development">
- Excellent problem-solving skills and attention to detail">
- Strong communication and interpersonal skills">
- Familiarity with cloud computing technologies and AWS services">
Benefits:
">We offer a competitive salary range of $80,000 - $120,000 per annum, depending on location and experience. Additionally, you'll enjoy:
">- ">
- A comprehensive benefits package, including medical, dental, and vision coverage">
- A generous 401(k) matching program">
- Ongoing training and professional development opportunities">
- A dynamic and inclusive work environment">
Why Join Us?
">At Amazon, we value diversity, equity, and inclusion. We're committed to creating a workplace where everyone feels welcome and empowered to contribute their best work. If you're passionate about technology, customer experience, and collaboration, we'd love to hear from you
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