Cloud Support Specialist

1 week ago


Toronto, Ontario, Canada Amazon Full time
About the Role

We are seeking a highly skilled and motivated Cloud Support Engineer to join our team at Amazon Web Services (AWS). As a Cloud Support Engineer, you will be responsible for providing top-notch technical support to our customers, resolving complex technical issues, and driving customer satisfaction.

Job Description

Our ideal candidate will have a strong background in cloud computing, network administration, and system administration. You will work closely with cross-functional teams to resolve customer issues, develop and implement process improvements, and contribute to the growth and development of our support organization.

Key Responsibilities
  • Provide exceptional technical support to customers through various channels, including phone, email, and web/live chat.
  • Collaborate with internal teams to resolve complex technical issues and drive customer satisfaction.
  • Develop and implement process improvements to enhance the customer experience.
  • Contribute to the growth and development of our support organization.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience.
  • 3+ years of network and operating system support experience.
  • Possession of fluency in both written and verbal Japanese.
  • MS or PhD in related field.
  • Experience in cloud/distributed computing technology, including large-scale server fleet management and/or Hadoop environment management.
  • Demonstrated expertise in systems administration (Linux/Window), network administration, database administration.
  • Experience in programming and/or managing full application stacks from the OS up to custom applications.
What We Offer

We offer a competitive salary of $120,000 per year, plus benefits and opportunities for career growth and development.



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