Product Expert and Customer Service Representative

1 day ago


Victoria, British Columbia, Canada RONA Full time

At RONA, we strive to create an environment where our employees can thrive and bring their passion to life. Our teams are driven by the desire to help customers achieve their goals and make a positive impact in the communities we serve.

We operate or service corporate and affiliated dealer stores with a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores. Our banners - RONA+, RONA, and Dick's Lumber - are well-equipped to meet the needs of all DIYers and contractors.

As a Product Expert and Customer Service Representative, you will play a key role in satisfying our customers and achieving our sales objectives. You will be responsible for serving as the store expert, providing detailed product information to customers and other RONA associates. You will also conduct sales activities, including promoting and recommending products, plans, or installation services that match customer needs.

The ideal candidate will have experience in a similar role, excellent customer service skills, and strong analytical skills. They will be able to keep shelves stocked and merchandise correctly displayed, prepare weekly flyers, perform order management duties, and provide excellent customer service through daily execution of RONA customer service programs.

We are committed to encouraging diversity and inclusion. We welcome applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

Salary: $45,000 - $65,000 per year (estimated)



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