Customer Service Representative
4 days ago
Welcome to Wholesale Club, a dynamic and inclusive workplace where you can make a meaningful difference in the lives of our customers. Our mission is to provide an exceptional shopping experience that exceeds expectations.
About This RoleWe are seeking a skilled Customer Service Representative to join our team. As a Cashier, you will play a vital role in delivering excellent customer service and ensuring a seamless shopping experience for our customers.
This is a unionized position with a competitive hourly rate between $17.40 and $18.00 per hour. The starting range for this position is set out in the applicable collective bargaining agreement.
Key Responsibilities- Provide exceptional customer service by greeting customers warmly, responding to their needs promptly, and resolving any issues efficiently.
- Process customer transactions accurately and efficiently using our point-of-sale system.
- Support the delivery of company-directed promotions and programs to enhance customer engagement and loyalty.
- Handle cash and credit card transactions securely and accurately.
- Maintain a clean and organized register area, stocked with essential supplies.
- Assist customers with general inquiries and provide product information as needed.
- A strong commitment to delivering excellent customer service and creating a positive shopping experience.
- Good communication skills, both verbal and written, to effectively interact with customers and colleagues.
- The ability to work in a fast-paced environment, adapting to changing situations and priorities.
- Resourcefulness and courtesy when resolving customer inquiries and concerns.
- A motivation to learn new things and continuously improve your skills and knowledge.
We offer a comprehensive training program to help you develop the skills and knowledge you need to succeed in this role. You will have the opportunity to work a variety of hours, including days, evenings, and weekends, with flexibility to accommodate your schedule.
In addition to a competitive hourly rate, we offer a range of benefits, including opportunities for career growth and professional development, flexible scheduling, and a supportive work environment.
We are committed to sustainability and social impact, focusing on areas where we can make the greatest difference. Our approach is based on three pillars – Environment, Sourcing, and Community – and we strive to demonstrate leadership in these important areas through our CORE Values: Care, Ownership, Respect, and Excellence.
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