Branch Representative

1 month ago

Montreal, Quebec, Canada Le Groupe Master Full time
Job Title: Branch Representative

Le Groupe Master is seeking a highly motivated and customer-focused Branch Representative to join our team. As a key member of our branch team, you will be responsible for providing exceptional customer service, managing internal relationships, and promoting company products to generate increased sales.

Key Responsibilities:
  • Provide outstanding customer service in a wholesale distribution environment
  • Process orders and quotations using different methods and support inside and outside sales teams
  • Manage all incoming phone calls and text messages in a professional manner
  • SOURCE PARTS AND EQUIPMENT IN COLLABORATION WITH BUYING GROUPS AND SUPPLIERS
  • Understand clients' needs and suggest appropriate products or services to achieve satisfaction
  • Build sustainable customer relationships and trust with customers through open communication
  • Follow company guidelines, policies, and procedures
  • Address customer concerns and offer the best solution to solve the problem in a timely manner
  • Conduct physical inventory and maintain inventory accuracy and cleanliness
Requirements:
  • Excellent verbal and written communication skills
  • Professional phone manner and customer service skills
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Ability to multitask, prioritize, and manage time effectively
  • Problem-solving abilities
  • Good sales abilities and persuasiveness
  • Ability to work under pressure unsupervised
  • Strong work ethic and positive team attitude
  • Post-secondary education (an asset)
  • Ability to respond to emergency after-hours calls in an on-call rotation
  • Previous experience in HVAC-R industry, retail sales, or technical-related field (an asset)
  • Completion of professional degree in refrigeration, heating, ventilation (an asset)
  • Ability to operate a forklift, training will be provided as needed
  • Proficiency in English and French (or willingness to learn)
What We Offer:
  • Medical and dental coverage from day one, along with short and long-term disability protection
  • Contribution to a collective registered retirement savings plan upon starting your role
  • Wellness spending account
  • Employee assistance program including psychological, financial, and legal support
  • Access to telemedicine from the beginning of your employment
  • Reimbursement of professional association membership fees
  • Early vacation program
  • Flexible remote work policy

Le Groupe Master is a dynamic and stimulating work environment that values healthy and open communication. We believe in teamwork and strive to achieve our greatest successes through collaboration and mutual respect. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.

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