Agricultural Operations Management Position

2 days ago

Toronto, Ontario, Canada Roberts Farm Equipment Inc Full time

About Us

At Roberts Farm Equipment Inc., we pride ourselves on being a family-owned and operated business that has been serving the community and many family farms for decades. Our commitment to old-fashioned ideas of customer service has earned us a reputation as a trusted partner in the farming community.

We sell some of the finest products in the market, but our customer service is second to none. It's who we are. We've grown and experienced change over the years, but those timeless values have remained our bedrock—and the reason the link between our company, the community, and our customers has remained so strong.

We're seeking a qualified Agricultural Operations Management Position candidate to provide strategic leadership and oversight to our service departments at our 7 locations. This role reports directly to the Director of Operations and requires leading a team of Service Managers and managing all departmental activities to achieve company targets.

Responsibilities

  • Lead and supervise the Service Department, including recruitment, selection, orientation, and performance management.
  • Ensure profitability and effectiveness of the department through the management of Service Managers and service orders with adherence to processes and customer standards.
  • Review standard operating procedures periodically to ensure compliance.
  • Collaborate with the Marketing Team to identify and develop new business opportunities and develop strategies for market entry.
  • Collaborate with the Parts Department to identify issues or room for improvement to maintain workflow.
  • Review service sales trends and develop annual budgets.
  • Hold monthly Service Manager meetings and prepare all financial data and KPIs for each meeting.
  • Participate in monthly management meetings, providing departmental updates as required.
  • Visit all dealership locations on a regular basis to ensure staff and processes are effective and address any staff concerns or feedback.
  • Liaise with dealers and manufacturers to stay up-to-date on products, promotions, programs, and compliance; attend dealer meetings and training as required.
  • Communicate with the Sales and Parts Department on equipment and parts issues, as well as promotions and pricing.
  • Approve and maintain service expense budgets.
  • Set up and monitor all required technician training.
  • Review bi-weekly efficiency bonuses and submit to payroll.
  • Liaise with external service providers to inspect and repair shop equipment.
  • Ensure customer service needs are being met on evenings and weekends or during peak seasons by organizing Service Technician rotations using the on-call system.
  • Ensure cleanliness of dealership yard, building, and shop areas.

Requirements

  • University Degree or College Diploma in Business Administration, Agricultural Technologies, or a related field, or;
  • Minimum of 6-10 years' hands-on, technical experience demonstrating progressive responsibility and achievements in managing Service Technicians.
  • Completion of Agricultural Equipment Technician Training & Certification is considered an asset.
  • Must have an extensive knowledge of Agricultural/Construction practices and equipment.
  • Thorough understanding of service order quotation and scheduling.
  • Thorough understanding of business processes, strategies, and methodologies.
  • Must be comfortable with current technology, proficient with Microsoft Office (including Outlook), Internet Explorer, and Google Chrome Browsers.
  • Experience with CDK Business System is considered an asset.
  • Knowledge of the Occupational Health and Safety Act and Industrial Establishments Regulation and all other related Health & Safety legislation is required.

Ideal Candidate

  • Excellent leadership and management skills.
  • Strong mechanical aptitude.
  • Ability to resolve conflicts and problems.
  • Excellent prioritization, initiative, and time management skills.
  • Highly organized with the ability to multi-task.
  • Ability to meet timelines and deadlines and use time effectively and efficiently.
  • Ability to ensure confidentiality of team members, company information, and customer information.
  • Demonstrates a professional demeanor, respect, and commitment to service excellence.
  • Ability to work cohesively with employees and managers as part of a team.
  • Ability to work efficiently and effectively under pressure with simultaneous deadlines.
  • Must have a valid driver's license.

Location

The successful candidate will be based in Grey, Bruce, Huron, or Wellington county, allowing them to work closely with local teams and customers. These counties offer a peaceful, scenic lifestyle with affordable housing, vibrant community life, and easy access to outdoor activities like hiking, beaches, and local events.

Benefits

  • Competitive total rewards package.
  • Company vehicle.
  • Flexible group benefits.
  • RRSP/TFSA matching.
  • Employee discounts.

Estimated Salary: $80,000 - $100,000 per annum

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