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Scotia iTRADE Customer Service Representative

1 month ago

Ottawa, Ontario, Canada Scotiabank Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our Scotia iTRADE Contact Centre team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our clients, assisting with inquiries, and promoting our client-focused culture.

Key Responsibilities:
  • Assist clients with inquiries and provide personalized solutions
  • Use discretion and problem-solving skills to own the client experience
  • Facilitate a culture of passion, accountability, and collaboration within the team
Requirements:
  • Fluency in both English and French
  • Broad knowledge of investment products and procedures relating to securities settlement
  • Ability to work in a fast-paced environment with volumes dictated by market trends, client demands, and seasonal peaks
  • Strong written and verbal communication skills
  • Ability to utilize time-management and prioritization skills
What We Offer:
  • Competitive pay
  • Opportunity to gain valuable industry knowledge and experience
  • Opportunity to advance your career through other roles within Wealth Management and Scotiabank
  • Workplace culture built around inclusion, diversity, and potential

We value employee training and development, providing comprehensive training for all successful candidates. Training takes place Monday-Friday from 9am – 5pm and includes a 4-week onboarding training for all hires and an additional 7 week training for successful individuals who require support to complete their licensing (CSC, CPH) courses.

The Scotia iTRADE Contact Centre is open 8am-8pm Monday to Friday. Due to the nature of a contact centre environment, flexibility to work evening shifts is required.

Scotiabank is committed to providing an inclusive, diverse, and accepting environment for all employees. Diverse backgrounds and experiences are what make us better as a whole. If you need specific accommodations during the hiring process, let us know and we will work with you.