Customer Service Representative

3 weeks ago


Ottawa, Ontario, Canada Scotiabank Full time
Role Overview

As a Customer Service Representative at Scotia iTRADE, you will be the primary point of contact for our clients, providing exceptional service and support in a fast-paced environment.

Key Responsibilities
  • Assist clients with inquiries and deliver memorable service experiences
  • Use discretion and problem-solving skills to own the client experience
  • Provide personalized solutions by recognizing value-added services
  • Facilitate a culture of passion, accountability, and collaboration within the team
Requirements
  • Fluency in both English and French
  • Broad knowledge of investment products and procedures relating to securities settlement
  • Ability to work in a fast-paced environment with volumes dictated by market trends, client demands, and seasonal peaks
  • Strong written and verbal communication skills
  • Ability to utilize time-management and prioritization skills
  • Positive attitude and excitement regarding learning new tasks and skills
Preferred Qualifications
  • Completed the Canadian Securities (CSC) and Conduct and Practices Handbook (CPH)
  • Completed a post-secondary education in Commerce/Business, or Financial Planning
  • Prior work experience in a brokerage or Contact Centre
  • Knowledge of the Financial Services Industry
What We Offer
  • Competitive pay
  • Opportunity to gain valuable industry knowledge and experience
  • Opportunity to advance your career through other roles within Wealth Management and Scotiabank
  • Workplace culture built around inclusion, diversity, and potential
  • Opportunity to participate in a customized and comprehensive training program
Training and Development

We value employee training and development, providing comprehensive training for all successful candidates.

Training takes place Monday-Friday from 9am – 5pm and includes a 4-week onboarding training for all hires and an additional 7-week training for successful individuals who require support to complete their licensing (CSC, CPH) courses.

Work Hours

The Scotia iTRADE Contact Centre is open 8am-8pm Monday to Friday. Due to the nature of a contact centre environment, flexibility to work evening shifts is required.



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