Scotia iTRADE Customer Service Representative

4 weeks ago

Ottawa, Ontario, Canada Scotiabank Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our Scotia iTRADE Contact Centre team as a Customer Service Representative. As a key point of contact for our clients, you will be responsible for providing exceptional service and support through inbound and outbound calls, emails, and other communication channels.

Key Responsibilities
  • Assist clients with inquiries and resolve issues in a timely and professional manner
  • Use discretion and problem-solving skills to own the client experience and provide personalized solutions
  • Facilitate a culture of passion, accountability, and collaboration within the team
  • Work in a fast-paced environment with volumes dictated by market trends, client demands, and seasonal peaks
Requirements
  • Fluency in both English and French
  • Broad knowledge of investment products and procedures relating to securities settlement
  • Strong written and verbal communication skills
  • Ability to work in a team environment and prioritize tasks effectively
  • Positive attitude and enthusiasm for learning new tasks and skills
Preferred Qualifications
  • Completed the Canadian Securities (CSC) and Conduct and Practices Handbook (CPH)
  • Completed a post-secondary education in Commerce/Business, or Financial Planning
  • Prior work experience in a brokerage or Contact Centre
  • Knowledge of the Financial Services Industry
What We Offer
  • Competitive pay and benefits package
  • Opportunity to gain valuable industry knowledge and experience
  • Chance to advance your career through other roles within Wealth Management and Scotiabank
  • Comprehensive training program and ongoing professional development
Work Environment

The Scotia iTRADE Contact Centre is open 8am-8pm Monday to Friday. Due to the nature of a contact centre environment, flexibility to work evening shifts is required.

We value employee training and development and provide comprehensive training for all successful candidates. Training takes place Monday-Friday from 9am – 5pm and includes a 4-week onboarding training for all hires and an additional 7 week training for successful individuals who require support to complete their licensing (CSC, CPH) courses.

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