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Front Desk Hotel Representative

2 months ago


Port Hope Simpson, Canada P & B Enterprise Limited Full time

{"h2": "Job Summary", "p": "We are seeking a highly skilled and customer-focused Front Desk Hotel Clerk to join our team at P & B Enterprise Limited. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.", "ul": [{"li": "Register arriving guests and assign rooms in a timely and efficient manner"}, {"li": "Resolve complaints and claims in a professional and courteous manner"}, {"li": "Process group arrivals and departures, taking into account the needs of each guest"}, {"li": "Take, cancel and change room reservations, ensuring accurate and up-to-date information"}, {"li": "Provide information on hotel facilities and services, including amenities and local attractions"}, {"li": "Assist guests with special needs, providing personalized support and care"}, {"li": "Maintain an inventory of vacancies, reservations and room assignments, ensuring accuracy and efficiency"}, {"li": "Follow emergency and safety procedures, prioritizing guest safety and well-being"}, {"li": "Perform light housekeeping and cleaning duties, maintaining a clean and comfortable environment for guests"}, {"li": "Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner"}], "h2": "Requirements", "ul": [{"li": "1 year to less than 2 years of experience in a similar role"}, {"li": "Permanent employment, 40 hours per week"}, {"li": "English language proficiency"}], "h2": "What We Offer", "p": "As a Front Desk Hotel Clerk at P & B Enterprise Limited, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.", "h2": "How to Apply", "p": "If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information]."}