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Technical Support Specialist

2 months ago

Ottawa, Ontario, Canada ThreeDify Full time

We are seeking a highly skilled Technical Support Specialist to join our team at ThreeDify. The ideal candidate will possess a strong background in Geological Engineering and excellent analytical and problem-solving skills.

Key Responsibilities:


• Conduct thorough testing of geology and mining software packages.


• Collaborate with the software development team to identify and resolve technical issues.


• Develop and maintain comprehensive test plans to ensure software quality.


• Provide exceptional customer support, communicating technical information in a clear and concise manner.


• Work closely with clients to understand their technical needs and provide tailored solutions.


• Stay up-to-date with industry trends and advancements in geology and mining software.

Requirements:


• Bachelor's or Master's degree in Geological Engineering or a related field.


• Proficiency in Microsoft Excel and other general mining software packages.


• Excellent written and verbal communication skills, with the ability to explain complex technical concepts to clients.


• Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.


• Proficiency in English is compulsory, with French or Spanish being a nice to have.