Customer Experience Associate

12 hours ago

PointeClaire, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and services.

Key Responsibilities
  • Provide excellent customer service to internal and external customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Resolve customer complaints and concerns in a fair and efficient manner, escalating complex issues to senior colleagues as needed.
  • Promote our products and services to customers, identifying opportunities to cross-sell and upsell.
  • Work collaboratively with colleagues to achieve business objectives and improve customer satisfaction.
  • Stay up-to-date with product and service offerings, as well as industry trends and developments.
Requirements
  • High school diploma or equivalent required; post-secondary education in a related field an asset.
  • 1+ years of customer service experience in a financial services environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues at all levels.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
What We Offer

We offer a competitive compensation package, including a base salary, variable compensation, and a comprehensive benefits program. We also offer opportunities for career growth and development, as well as a dynamic and supportive work environment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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