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Customer Experience Associate
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and services.
Key Responsibilities- Provide excellent customer service to internal and external customers, responding to their inquiries and resolving their issues in a timely and professional manner.
- Resolve customer complaints and concerns in a fair and efficient manner, escalating complex issues to senior colleagues as needed.
- Promote our products and services to customers, identifying opportunities to cross-sell and upsell.
- Work collaboratively with colleagues to achieve business objectives and improve customer satisfaction.
- Stay up-to-date with product and service offerings, as well as industry trends and developments.
- High school diploma or equivalent required; post-secondary education in a related field an asset.
- 1+ years of customer service experience in a financial services environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues at all levels.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. Our team is dedicated to providing exceptional customer service, and we are committed to creating a positive and inclusive work environment.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
