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Customer Experience Associate
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and services.
Key Responsibilities- Provide excellent customer service to internal and external customers, responding to their inquiries and resolving their issues in a timely and professional manner.
- Resolve customer complaints and concerns in a fair and efficient manner, escalating complex issues to senior colleagues as needed.
- Promote our products and services to customers, identifying opportunities to cross-sell and upsell.
- Work collaboratively with colleagues to achieve business objectives and improve customer satisfaction.
- Stay up-to-date with product and service offerings, as well as industry trends and developments.
- High school diploma or equivalent required; post-secondary education in a related field an asset.
- 1+ years of customer service experience in a financial services environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues at all levels.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. Our team is committed to providing exceptional customer service, and we are looking for individuals who share our passion for delivering outstanding results.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application today.
