Restaurant Operations Supervisor
2 weeks ago
We are a leading Japanese fast-food chain seeking an experienced Restaurant Operations Supervisor to oversee the daily operations of our restaurant. As a key member of our management team, you will be responsible for ensuring seamless customer experiences, maintaining high-quality food and service standards, and driving sales growth.
Key Responsibilities- Scheduling and Workforce Management: Create efficient work schedules that meet business needs and maintain accurate records of staff attendance, hours worked, and performance.
- Staff Supervision and Development: Lead and motivate a team of front-line staff to achieve exceptional customer satisfaction and quality standards. Identify areas for improvement and develop training programs to enhance staff knowledge and skills.
- Inventory Control and Stock Management: Conduct regular inventory checks to prevent stock discrepancies and ensure timely ordering of supplies and ingredients.
- Cash Handling and Financial Reporting: Process cash transactions accurately, manage cash handling procedures, and prepare daily/weekly financial reports to inform management decisions.
- Quality Control and Customer Service: Ensure all aspects of the restaurant meet our high standards, including food presentation, cleanliness, and customer service. Respond promptly to customer complaints and concerns to maintain a positive reputation.
- Bachelor's degree in Hospitality, Business Administration, or related field; Secondary (high) school graduation certificate with relevant experience considered.
- At least 7 months of experience in a supervisory role within the hospitality industry.
- Familiarity with point-of-sale systems, cash handling procedures, and inventory management software.
- Excellent communication, leadership, and problem-solving skills.
- This is a fast-paced environment requiring flexibility, adaptability, and strong organizational skills.
- Work Term: Permanent
- Hours: 40 hours per week
- Language: English
As a valued member of our team, you can expect competitive compensation, opportunities for professional growth, and a dynamic work environment. The estimated salary range for this position is $$45,000 - $60,000 per year, based on location and experience.
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