Technical Support Specialist

4 weeks ago

Edmonton, Alberta, Canada LOMAS MEDIA GROUP LTD. Full time

Job Title: Technical Support Specialist

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at LOMAS MEDIA GROUP LTD. The successful candidate will provide technical assistance to users experiencing difficulties with computer systems, network, and internet connectivity.

Key Responsibilities:

  • Respond to user inquiries and provide technical support via phone, email, or in-person
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network, and internet support to users in response to identified difficulties
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents

Requirements:

  • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years
  • 1 year to less than 2 years of experience in a related field

Work Environment:

  • Repetitive tasks
  • Attention to detail

Personal Suitability:

  • Accurate
  • Efficient interpersonal skills
  • Initiative
  • Team player
  • Honesty

Benefits:

  • Free parking available
  • Support for newcomers and refugees
  • Support for youths
  • Support for Indigenous people
  • Supports for visible minorities

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