Aftermarket Team Lead

1 month ago


Saskatoon, Saskatchewan, Canada Flaman Full time

Job Overview:

We are seeking a skilled and customer-focused professional to lead our Aftermarket team at our Saskatoon, SK location. As the ideal candidate, you will be responsible for overseeing a team of Aftermarket Customer Service Representatives, ensuring exceptional customer service, efficient order processing, and timely issue resolution.

Key Responsibilities:

  • Team Leadership:
    • Lead and mentor the Aftermarket team
    • Provide guidance, support, and professional development opportunities to team members
    • Foster a collaborative and high-performance work environment
  • Customer Support:
    • Oversee the resolution of customer inquiries, concerns, and issues related to our products and services
    • Ensure the team provides clear and professional communication
    • Implement strategies to offer solutions that resolve customer problems and ensure their satisfaction
  • Product Knowledge:
    • Develop and maintain a deep understanding of our products and services
    • Ensure the team stays updated on product updates and changes
    • Oversee efforts to educate customers on product features and usage
  • Problem Resolution:
    • Oversee the investigation and resolution of customer issues or complaints
    • Collaborate with cross-functional teams to address complex problems
    • Ensure follow-up with customers to guarantee their concerns are resolved

Desired Qualifications & Traits:

  • Minimum 2 years' experience in a management role or 5+ years parts counter experience with a desire to expand into a leadership role
  • Proven leadership experience in a customer-service related role ideal
  • Knowledge of agricultural products and processes is an asset
  • Excellent communication skills, both written and verbal
  • Strong problem-solving and conflict resolution abilities
  • Detail-oriented and organized
  • Proficient in using customer service software and systems

Benefits & Perks:

  • Compensation: Individually structured compensation recognizing and appreciating your commitment and efforts
  • Opportunities for Growth: Take advantage of professional development opportunities and a clear career advancement path, empowering you to reach your full potential
  • Comprehensive Benefits: Enjoy peace of mind with life insurance and short/long-term disability income insurance, providing financial security in unexpected circumstances
  • Financial Planning: Secure your future with our group pension plan, complemented by employer matching savings contributions, ensuring your retirement is well-planned
  • Support & Assistance: Gain access to our Family Assistance Program, offering counseling and various other forms of assistance, underscoring our commitment to your overall wellness and mental health

Estimated Salary Range: $80,000 - $110,000 per annum, depending on qualifications and experience



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