Store Experience Manager
3 weeks ago
Job Title: Store Experience Manager
Job Summary:
We are seeking a highly skilled and experienced Store Experience Manager to join our team at Sephora Canada. As a Store Experience Manager, you will be responsible for managing all aspects of the client experience and services in a specific Sephora store location.
Key Responsibilities:
- Developing Your Team: Manage the daily operations at the Beauty, Skin and Fragrance Studio (as applicable). Ensure that the Coordinators, Beauty Studio are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
- Embracing Innovation: Ensure beauty advisors are trained adequately and are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
- Client Experience: Manage the Services online reservation system including publishing beauty advisors availability and class dates and times. Ensure staffing levels are adequate to support a smooth flow of clients receiving services, while ensuring that the client check-in process is efficient.
- Training & Development: Execute beauty advisors training for all new hires as well as for existing team members. Facilitate orientation & our selling model training sessions whenever possible.
- Visual Merchandising: Support the Operations team by ensuring all merchandising concepts and sales floor visuals are within company standard. Keep the sales floor neat, clean and organized at all times. Execute all visual merchandising flips and ensure replenishment if inventory is added to the sales floor.
- Vendor Management: Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach cast on their products. Provide feedback on brand training effectiveness when possible.
Requirements:
- Experience: Two to four years' experience in a similar role at a similar volume store or equivalent internal experience.
- Skills: Excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- Leadership: Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
About Sephora Canada:
Sephora Canada is a leading beauty retailer that is passionate about finding and sharing beauty in the world. We are committed to providing an outstanding customer experience and creating a diverse and inclusive work environment.
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