IT Support Specialist

4 weeks ago

Winnipeg, Manitoba, Canada AC Global Full time
Job Summary

AC Global is seeking a skilled IT Support Specialist to provide desktop support, basic server maintenance, and networking solutions. This role requires proficiency in spoken and written English and includes hardware repairs, network cabling, and IoT installations at client locations.

Key Responsibilities
  • Desktop & Laptop Support
    • Diagnose and resolve hardware, software, and peripheral issues.
    • Perform system updates, software installations, and virus/malware removal.
    • Configure and troubleshoot printers, scanners, and other external devices.
  • Basic Server Maintenance
    • Assist in basic server setup and configuration (Windows/Linux).
    • Monitor server health, perform backups, and ensure proper security protocols.
    • Replace components in servers and other equipment as needed.
  • Networking & Cabling
    • Install, terminate, and test network cables (Ethernet, fiber optic).
    • Set up and maintain small to mid-size networks, including switches, routers, and access points.
    • Install and maintain IoT devices and systems.
    • Installation of IP Cameras
  • Onsite Support
    • Provide IT support to clients onsite, ensuring timely and professional service.
    • Set up and configure client systems, including PCs, servers, and networking equipment.
    • Assist with cabling, including new network installations and upgrades.
    • Be available for on-call and emergency service calls.
  • Mechanical Knowledge
    • Perform basic mechanical tasks, such as changing parts in servers, printers, and other devices.
  • Documentation & Reporting
    • Maintain accurate records of all work performed using ticketing software.
    • Create and update documentation for system setups, network configurations, and troubleshooting steps.
Qualifications
  • Education & Certifications
    • Diploma or degree in Information Technology or related field.
    • Certifications such as CompTIA A+, Network+, or Cisco CCNA are preferred.
  • Experience
    • 2+ years of experience in IT support, desktop maintenance, and networking.
    • Hands-on experience with server maintenance, network cabling, and hardware repairs.
  • Technical Skills
    • Proficient with Windows and Mac operating systems.
    • Basic understanding of server maintenance and networking concepts (DNS, DHCP, VPNs, firewalls).
    • Experience with cabling, network installations, and IoT setups.
  • Additional Requirements
    • Strong spoken and written communication skills in English.
    • Valid driver's license (own vehicle preferred).
    • Bondable and insurable.
    • Available for on-call and emergency calls.
Benefits
  • Competitive salary and performance-based incentives.
  • Opportunities for career growth and ongoing training.
  • Access to employee discounts on tech products.
  • Collaborative and supportive work environment.

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