Bilingual Customer Support Specialist

1 month ago

Brossard, Quebec, Canada BMO Full time
Job Summary

We are seeking a highly skilled and multilingual Customer Support Advisor to join our team at BMO. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and team members in both French and English.

Key Responsibilities
  • Provide professional quality sales and service to customers and prospects in both French and English.
  • Understand customer needs and provide wealth and investment-related sales and service to BMO customers or prospects.
  • Advises customers on wealth and investment strategies and products that meet customer's objectives.
  • Identifies and makes referrals to other business groups as needed.
  • Escalates complex or unresolved customer situations to senior managers as required.
Requirements
  • Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
  • High school diploma or equivalent work experience.
  • Knowledge of competitive market place trends and product offerings.
  • Knowledge of BMO Investment / BMO InvestorLine products and services.
  • Working towards the Canadian Securities Course (CSC) or IFIC course or completion of either.
  • Some understanding of Risk Management & Compliance.
What We Offer

We offer a competitive salary range of $35,000.00 - $52,000.00, as well as a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

We are committed to an inclusive, equitable and accessible workplace, and we strive to help our employees grow and make an impact. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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