Customer Success Advocate

3 days ago

Vancouver, British Columbia, Canada Transoft Solutions Full time
About the Opportunity

We are seeking a highly skilled and motivated Customer Success Representative to join our team at Transoft Solutions. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Manage and maintain customer databases and sales activities in our CRM system.
  • Assist with order processing and vendor registration procedures.
  • Generate monthly renewal quotes and follow up with customers.
  • Provide post-sales customer service and satisfaction support.
  • Manage communication with clients, screen, qualify, and forward incoming calls.
  • Respond promptly to customer inquiries and provide timely resolutions.

About You:

  • You have a strong background in sales or customer service and are looking to start your career in a dynamic and innovative company.
  • You possess excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • You are highly organized and detail-oriented, with the ability to multitask and prioritize tasks effectively.
  • You are proficient in Microsoft Office programs, including Word, Excel, and Outlook.
  • You are a team player who is adaptable and able to work in a fast-paced environment.

About Us:

  • We offer a flexible working environment that supports both in-person and remote work.
  • We are committed to providing professional growth and development opportunities for our employees.
  • We give back to our communities through global initiatives and donations.
  • We work hard, but we also like to have fun

Salary Range: $40,000-$45,000 annually + bonus (Actual salary offered will be commensurate with education, experience, and internal parity).

We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.

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