Current jobs related to Customer Success Manager - Vancouver, British Columbia - Brex

  • Customer Success Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Highspot Full time

    Customer Success ManagerHighspot is seeking a seasoned Customer Success Manager to lead our team in delivering exceptional customer experiences. As a key member of our organization, you will be responsible for driving customer satisfaction, retention, and growth.Key Responsibilities:Develop and execute customer success strategies to drive revenue growth and...

  • Customer Success Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Highspot Full time

    Customer Success ManagerHighspot is seeking a seasoned Customer Success Manager to lead our team in delivering exceptional customer experiences. As a key member of our organization, you will be responsible for driving customer satisfaction, retention, and growth.Key Responsibilities:Develop and execute customer success strategies to drive revenue growth and...

  • Customer Success Manager

    2 weeks ago

    Vancouver, British Columbia, Canada Go REcruitment Full time

    Customer Success ManagerWe are seeking an experienced Customer Success Manager to join our team at Go REcruitment. As a Customer Success Manager, you will be responsible for building meaningful relationships with our customers, partnering with our Implementation Consultants to ensure a seamless transition from our Implementation to Post Implementation...

  • Customer Success Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Highspot Full time

    Job Title: Customer Success ManagerHighspot is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving revenue growth and customer satisfaction through effective management of customer relationships, product knowledge, and process optimization.Key Responsibilities:Develop and...

  • Customer Success Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Highspot Full time

    Customer Success ManagerHighspot is seeking a seasoned Customer Success Manager to lead our team in delivering exceptional customer experiences. As a key member of our organization, you will be responsible for driving revenue growth, building strong relationships with our customers, and developing a high-performing team.Key Responsibilities:Develop and...

  • Customer Success Manager

    2 months ago

    Vancouver, British Columbia, Canada Highspot Full time

    Customer Success ManagerHighspot is seeking a seasoned Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption, retention, and growth.Key Responsibilities:Develop and execute customer success strategies to drive revenue growth and customer satisfaction.Build and...

  • Customer Success Manager

    2 months ago

    Vancouver, British Columbia, Canada Highspot Full time

    Customer Success ManagerHighspot is seeking a seasoned Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption, retention, and growth.Key Responsibilities:Develop and execute customer success strategies to drive revenue growth and customer satisfaction.Build and...

  • Customer Success Manager

    3 weeks ago

    Vancouver, British Columbia, Canada Remarcable Inc. Full time

    {"title": "Customer Success Manager", "description": "Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Remarcable Inc. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve maximum value from our platform.Key ResponsibilitiesCustomer Onboarding: Guide new customers...

  • Customer Success Manager

    3 weeks ago

    Vancouver, British Columbia, Canada Remarcable Inc. Full time

    {"title": "Customer Success Manager", "description": "Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Remarcable Inc. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve maximum value from our platform.Key ResponsibilitiesCustomer Onboarding: Guide new customers...

  • Customer Success Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Remarcable Inc. Full time

    Customer Success ManagerRemarcable Inc. is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve maximum value from our platform.Key Responsibilities:Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth...

  • Customer Success Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Remarcable Inc. Full time

    Customer Success ManagerRemarcable Inc. is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve maximum value from our platform.Key Responsibilities:Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth...

  • Customer Success Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Highspot Full time

    Customer Success ManagerHighspot is seeking a seasoned Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption, retention, and growth.Key Responsibilities:Develop and execute customer success strategies to drive revenue growth and customer satisfaction.Build and...

  • Customer Success Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Highspot Full time

    Customer Success ManagerHighspot is seeking a seasoned Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption, retention, and growth.Key Responsibilities:Develop and execute customer success strategies to drive revenue growth and customer satisfaction.Build and...

  • Customer Success Manager

    3 weeks ago

    Vancouver, British Columbia, Canada Highspot Full time

    Customer Success ManagerHighspot is seeking a seasoned Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption, retention, and growth.Key Responsibilities:Develop and execute customer success strategies to drive revenue growth and customer satisfaction.Build and...

  • Customer Success Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Highspot Full time

    Customer Success ManagerHighspot is seeking a seasoned Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption, retention, and growth.Key Responsibilities:Develop and execute customer success strategies to drive revenue growth and customer satisfaction.Build and...

  • Customer Success Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Highspot Full time

    Customer Success ManagerHighspot is seeking a seasoned Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption, retention, and growth.Key Responsibilities:Develop and execute customer success strategies to drive revenue growth and customer satisfaction.Build and...

  • Customer Success Manager

    3 weeks ago

    Vancouver, British Columbia, Canada Highspot Full time

    Customer Success ManagerHighspot is seeking a seasoned Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption, retention, and growth.Key Responsibilities:Develop and execute customer success strategies to drive revenue growth and customer satisfaction.Build and...

  • Customer Success Manager

    3 weeks ago

    Vancouver, British Columbia, Canada UnitedHealth Group Full time

    At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Customer Success Manager, you'll play a critical role in driving value realization and return on investment for our customers. You'll be the primary advocate for each customer, guiding them along a path to success and...

  • Customer Success Manager

    2 weeks ago

    Vancouver, British Columbia, Canada Remarcable Inc. Full time

    Customer Success Manager Job DescriptionAt Remarcable Inc., we're looking for a skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for ensuring our customers achieve maximum value from our platform. Your primary goal will be to onboard, retain, and grow customer accounts, directly impacting...

  • Customer Success Manager

    2 weeks ago

    Vancouver, British Columbia, Canada Remarcable Inc. Full time

    Customer Success Manager Job DescriptionAt Remarcable Inc., we're seeking a skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for ensuring our customers achieve maximum value from our platform. Your primary goal will be to onboard, retain, and grow customer accounts, directly impacting...

Customer Success Manager

2 months ago

Vancouver, British Columbia, Canada Brex Full time
About Brex

Brex is a leading provider of AI-powered spend management solutions. Our platform helps businesses of all sizes to proactively control spend, reduce costs, and increase efficiency on a global scale.

Job Summary

We are seeking a highly motivated and experienced Customer Success Manager II to join our team. As a key member of our Sales organization, you will be responsible for ensuring that our customers achieve their desired outcomes with Brex's suite of financial services and software.

Key Responsibilities
  • Develop and implement strategies to retain and grow Brex customers
  • Proactively identify and mitigate risk
  • Monitor customer accounts through various dashboards and alerts
  • Ensure customers have a sufficient credit limit
  • Reach out to customers proactively for predefined criteria
  • Advocate for customers across various teams
  • Own product adoption, retention, and growth metrics for named accounts
Requirements
  • At least 3 years of experience in customer-facing roles
  • 1+ years of experience as a Customer Success Manager or Account Manager
  • Experience working with high-volume customers at different stages of the customer lifecycle
  • Experience working in a SaaS or Fintech organization
  • Passion for working with customers to ensure they achieve their goals
  • Ability to present new ideas and challenge the status quo
  • Bachelor's or undergraduate degree
Preferred Qualifications
  • Experience in payments and credit card services
Compensation

The expected OTE range for this role is $112,000 CAD - $140,000 CAD. The starting wage will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity.