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Customer Success Advocate
2 months ago
We are seeking a highly skilled and motivated Customer Success Representative to join our team at Transoft Solutions. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Manage and maintain customer databases and sales activities in our CRM system.
- Assist with order processing and vendor registration procedures.
- Generate monthly renewal quotes and follow up with customers.
- Provide post-sales customer service and satisfaction support.
- Manage communication with clients, screen, qualify, and forward incoming calls.
- Respond promptly to customer inquiries and provide timely resolutions.
- 2+ years of B2B sales experience, preferably in software sales.
- Excellent customer management skills and a strong attention to detail.
- Proficient in Microsoft Office products, including Word, Excel, and Outlook.
- Ability to work in a dynamic environment and adapt to changing priorities.
- Strong communication and interpersonal skills, with a focus on building strong relationships with clients.
At Transoft Solutions, we are committed to providing exceptional customer service and support to our clients. We offer a flexible working environment that embraces both in-person and remote work, as well as opportunities for professional growth and development.
We are a collaborative and diverse team that values respect, professionalism, creativity, drive, and compassion. We are committed to making a positive impact in our communities through global initiatives and donations.
