Customer Service and Sales Ambassador
9 hours ago
About the Role
We are seeking a highly motivated Customer Service and Sales Ambassador to join our team at GoodLife Fitness. As a key member of our front desk team, you will be responsible for creating a welcoming and engaging environment for our members.
Job Summary
The successful candidate will possess excellent customer service skills, with the ability to handle incoming calls, greet members, and provide assistance on the floor. They will also have strong sales skills, with the ability to sell memberships and services to potential customers.
Responsibilities
- Provide exceptional customer service to all members and potential customers
- Greet members as they arrive at the club and check them in for their workout
- Handle incoming calls from members and potential customers
- Sell memberships and services to potential customers
- Assist members on the floor with questions about equipment and services
- Possess in-depth knowledge of our systems and services to efficiently answer member questions and resolve issues
- Complete any other tasks required to provide an exceptional experience for members and guests
Requirements
- CPR-A & AED Certification
- Must be Smart Tan certified within 3 months of employment
- Interpersonal Savvy: Relates well to all kinds of people 'up, down, sideways', inside and outside of the organization
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers
- Team Contribution: Always helpful to the rest of the team/other teams
- Approachability: Is easy to approach and talk to, can be warm, pleasant and gracious
- Knowledge of the fitness industry
- Excellent written and verbal communication skills
- Superior customer service skills; ability to fully understand and embrace company culture
- Proficiency in the use of computers
- Previous customer service and sales experience an asset
What's in it for You
- Ongoing training and development to ensure a long and successful career path
- Career advancement opportunities
- Competitive Total Rewards Package
- FREE Fitness membership
- Fun and energetic atmosphere to come to every day
Salary Range
$15.75 - $17.25-
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