Hotel Receptionist

6 days ago


Whitehorse, Yukon, Canada Raven Inn Whitehorse Full time
Job Title: Hotel Receptionist - Customer Service Expert

We are seeking a skilled and courteous Hotel Receptionist to join our team at Raven Inn Whitehorse.

About the Role:
  • This is a permanent, full-time opportunity with a guaranteed 35-40 hours of work per week.
  • The successful candidate will be responsible for providing exceptional customer service, registering arriving guests, and ensuring seamless guest experiences.
Key Responsibilities:
  1. Register arriving guests, process group arrivals and departures, take, cancel, and change room reservations, and maintain accurate records.
  2. Provide information on hotel facilities and services, as well as local points of interest, to guests and visitors.
  3. Process guests' departures, calculate charges, receive payments, balance cash, and complete related forms and reports.
  4. Maintain an inventory of vacancies, reservations, and room assignments, and adhere to emergency and safety procedures.
  5. Perform various clerical duties, including faxing, filing, photocopying, and answering telephone calls and messages.
  6. Assist guests with special needs, contact customers to deliver wake-up calls, and provide general customer service.
Benefits:
  • Dental plan
  • Health care plan
  • Bonus

Our ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment. If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, please apply today.

Salary Range: $45,000 - $55,000 per annum, depending on experience.


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