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Spares Solutions Expert
1 month ago
The world of industrial automation is rapidly evolving, and at ATS Automation, we're at the forefront of this transformation. We're not just following trends; we're shaping the future of manufacturing and production.
As a Spares Solutions Specialist, you'll play a critical role in helping our customers overcome production challenges and improve the quality of life for people around the world. With a strong focus on customer satisfaction and a commitment to innovation, we're seeking a talented individual to join our team.
Key Responsibilities:- Develop a deep understanding of our customers' needs and assets, identifying opportunities to add value through our service offerings.
- Drive bookings to plan within acceptable margins, while exceeding customer expectations and contributing to our Voice of the Customer (VOC) scores.
- Build and maintain sustainable, mutually profitable relationships with customers, leveraging our CRM system to manage customer relationships and opportunities.
- Proactively educate customers on our services, where our solutions add value, and develop opportunities to grow our business.
- Deliver detailed request for quote's (RFQ), services quotations, and provide frequent updates of opportunities within the CRM for all service product offerings.
- Proactively manage the pipeline with the CRM, providing accurate bookings forecasts on an ongoing basis.
- Support Service Project Managers with relevant asset and customer information to prepare commercial packages ahead of field resource visits.
- Attend commercial and training meetings to stay at the forefront of our latest service offerings and capabilities.
- Support follow-up and initial triage for customer satisfaction surveys.
- Actively support projects to simplify service processes and eliminate bottlenecks.
- Ensure all business activities are performed in compliance with the ATS Code of Conduct.
- Assist with outstanding Service-related collection issues as needed.
- Post-Secondary Engineering Diploma or Degree in Engineering.
- Two (2) years of sales experience in a technical service/parts environment, with a proven ability to consistently achieve performance targets.
- Ability to accurately document and record customer information.
- Excellent verbal and written communication skills, attention to detail, strong customer service, and interpersonal skills.
- Ability to work independently, multitask, and manage one's time.
- Previous experience with Microsoft Office suite, Oracle JD Edwards, and Salesforce.
We value our people - the foundation of a great company is having the best team, which is why we continuously work to develop, engage, empower, and energize our people. The best people want to work with the best team, and the best teams are diverse and inclusive teams.
We prioritize internal growth and development - ATS offers endless opportunities for professional growth and development, with a tuition reimbursement program, individual development programs, and a commitment to promoting from within.
We offer competitive total rewards - competitive starting salaries, overtime pay eligibility, paid vacation, Employee Incentive Bonus program, comprehensive health and dental benefits, including a Lifestyle Spending Account, 4% RRSP matching program, and optional Employee Share Purchase Program.
We celebrate our differences and ensure that all employees have equal opportunities for growth and development. We believe that diversity of thought, background, and experiences is essential for our success and innovation.
