Alarm Operator

1 month ago

Victoria, British Columbia, Canada Paladin Technologies Full time
**Alarm Operator Wanted** Seeking a role that offers on-the-job training, exposure to real-life events, and a fast-paced environment with flexible shift options.

Paladin Technologies Emergency Response Center is actively searching for multiple Alarm Operators to join our Victoria-based Response Center, coordinating emergency responses for a diverse portfolio of clients nationwide.

**Key Responsibilities:** • Use exceptional customer service skills to remain calm and focused in high-pressure situations • Actively listen to callers to summarize key points and enter information into a computer system • Seek win-win solutions while maintaining professionalism in conflict situations **Requirements:** • Ability to remain calm and provide direction in emergency situations • Customer service, dispatch, and hospitality experience is an asset • Strong attention to detail and ability to follow instructions • Mental flexibility and situational awareness in a team-based environment • Strong verbal and written communication skills • Bilingualism (French & English) is considered an asset • Ability to use Microsoft-based applications **Benefits:** • Salary range dependent on experience • Extensive health, medical, and dental benefits • RRSP matching contribution • Free parking at office • Ergonomically designed workstations with standing desks **Incentive Programs:** • Referral program with cash rewards • Spotlight club with gift cards **Hourly Pay Range:** $19ph - $22.50ph DOE **About Paladin Technologies:** Paladin Technologies is a premier North American complex systems integrator for building technology solutions. Our team is dedicated to custom-crafting and installing technology solutions for clients requiring integrated security, network infrastructure, audio visual, and more. We are committed to providing a rewarding career with exciting challenges and opportunities for growth. **Equal Opportunity Employer:** We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to protected characteristics.

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