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Transportation Coordinator

2 months ago

Toronto, Ontario, Canada First Student Full time
Job Summary

First Student is seeking a highly skilled and experienced Transportation Coordinator to join our team. As a key member of our dispatch operations, you will be responsible for ensuring the safe and efficient transportation of students to and from school.

Key Responsibilities
  • Oversee all routes and scheduling of buses to ensure timely and reliable transportation
  • Counsel and coach drivers and monitors to ensure high levels of customer service and safety
  • Handle heavy phone and radio traffic to resolve issues and provide solutions to customers
  • Take all scheduling and driver complaints and report to Operations Supervisor/Contract Manager
  • Serve as primary communication liaison with major contracted customers
  • May handle charter reservations, billing, or driver payroll
  • Provide solutions to drop-off and pick-up problems
  • Handle back-up driver duties or perform miscellaneous clerical duties as needed
  • Complete assignment of special projects
  • Assist with supervision of day-to-day operations
Requirements
  • 3-5 years of experience in transportation or logistics
  • High school diploma or equivalent
  • Basic knowledge of radio dispatch equipment
  • Excellent communication and customer service skills
  • Ability to deliver under time constraints and deadlines
  • Previous terminal operations, dispatch, or driver experience
  • Computer literate
  • Subject to Background check
About First Student

First Student is a leading provider of student transportation services in North America. We are committed to providing safe and reliable transportation to millions of students every day. Our team is dedicated to delivering exceptional customer service and ensuring the highest levels of safety and efficiency in our operations.