Front Desk Associate

1 month ago


Smithers, Canada Prestige Hudson Bay Lodge Smithers Full time
Job Summary

We are seeking a highly motivated and detail-oriented Front Desk Associate to join our team at Prestige Hudson Bay Lodge Smithers. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Investigate complaints and claims
  • Resolve complaints and claims
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e., faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Contact customers to deliver requested wake-up calls
  • Perform light housekeeping and cleaning duties
Requirements
  • Secondary (high) school graduation certificate
  • Will train
  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure
  • Repetitive tasks
  • Physically demanding
  • Combination of sitting, standing, walking
  • Bending, crouching, kneeling
  • Tight deadlines
What We Offer
  • Opportunity to work in a fast-paced and dynamic environment
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • A supportive and team-oriented work environment

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