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Front Desk Associate

1 month ago


Smithers, Canada Prestige Hudson Bay Lodge Smithers Full time

Job Title: Front Desk Associate

Job Summary: We are seeking a Front Desk Associate to join our team at Prestige Hudson Bay Lodge Smithers. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:

  • Investigate and resolve guest complaints and issues in a timely and professional manner
  • Register arriving guests, assign rooms, and process room changes
  • Process group arrivals and departures, including handling room reservations and cancellations
  • Provide information on hotel facilities and services, as well as local attractions and activities
  • Exchange foreign currency and process guest payments
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures, and perform light housekeeping and cleaning duties as needed

Requirements:

  • Secondary (high) school graduation certificate
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Physical stamina to stand for extended periods and perform light housekeeping duties

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment