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Food and Beverage Operations Manager

2 weeks ago

Ottawa, Ontario, Canada Legends Full time
Job Overview

The Concessions Floor Supervisor is a critical role within the Legends team, responsible for ensuring exceptional guest experiences during live events. This position requires strong leadership skills, excellent communication abilities, and a keen eye for detail.

Key Responsibilities
  • Motivate staff to deliver outstanding service and sales performance
  • Optimize labor usage to meet business demands
  • Ensure accurate financial transactions and inventory management
  • Train and coach staff to provide excellent guest service
  • Aid guests with questions, comments, and concerns
Qualifications
  • Previous supervisory experience in high-volume, fast-paced environments
  • Strong organizational and problem-solving skills
  • Ability to resolve conflicts effectively
  • Team player with individual contributor capabilities
  • Smart Serve Certification and safe food handling knowledge
  • Flexibility to work varied shifts, including evenings, weekends, and holidays
Work Environment

This role is based on-site, requiring the ability to stand, walk, and stoop while performing duties. The physical demands of this job include sitting, talking, hearing, and using hands to handle controls.