Food and Beverage Services Lead
7 days ago
The Front of House Manager will play a pivotal role in driving business growth and customer satisfaction by delivering exceptional service, creating memorable experiences, and fostering a positive work environment.
This individual will collaborate closely with the senior management team to develop strategic plans, optimize processes, and enhance customer engagement. They will also be responsible for overseeing daily operations, managing staff performance, and ensuring compliance with health and safety regulations.
Key responsibilities include:
- Developing and implementing operational strategies that align with the company's vision and values
- Leading and motivating a high-performing team to deliver outstanding customer service and achieve business objectives
- Collaborating with the chef and senior management team to design and execute innovative menus and promotions
- Managing inventory, ordering products, and setting prices based on business objectives
- Maintaining a culture of open communication, transparency, and accountability within the team
Requirements:
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management or related major preferred; 2 years experience in the food & beverage, or related professional area
- 2-3 years experience in a comparable position
- Excellent knowledge of all aspects of Food & Beverage Operations
- Excellent guest service and problem resolution skills
- Must be able to work flexible hours including evenings, weekends, and holidays
- Stand, sit, or walk for an extended period or for an entire shift
- Reach overhead and below the knees, including bending, twisting, and pulling
- Move over sloping, uneven, or slippery surfaces
- Excellent leadership skills and exceptional communication skills
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