Lead Experience Strategist
1 week ago
We are seeking a highly skilled and experienced Director of Design, Experience Strategy to join our team at Compass Group Canada. As a key member of our design leadership team, you will be responsible for developing and implementing innovative experience strategies that drive business growth and customer satisfaction.
About the RoleThis is an exciting opportunity to lead our experience design efforts and shape the future of our organization. You will be working closely with cross-functional teams to design and deliver exceptional customer experiences across various touchpoints.
Key Responsibilities- Co-lead the Experience Design Lab with the VP of Design, leading a small but mighty team of members with diverse backgrounds and inspiring others with divergent thinking on new possibilities.
- Develop a repeatable approach to identify new initiatives, envision experiences, and graduate projects into actual products.
- Elevate Design + Partner with the Director of Product Design to:
- Transition visions into reality.
- Increase the design maturity of the team.
- You are genuinely passionate about simplifying work for colleagues through constant evolution of enterprise software experiences and its implications on analog and digital workflows.
- Omni-Channel / Service Design mindset: Think in Online/Offline digital Workflows, Systems, Touchpoints and not Screens.
- An excellent communicator, catalyzing change with a conviction of what experiences need change, based on data, facts, and evidence if available.
- Experienced in creating novel experience concepts that are ahead of current interaction models of existing digital products.
Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. We're in all major cities, at remote work sites, and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow.
What We OfferAs a Director of Design, Experience Strategy at Compass Group Canada, you can expect:
- A competitive salary of $120,000 - $150,000 per year, depending on experience.
- A comprehensive benefits package, including health, dental, and vision coverage.
- Opportunities for professional growth and development, including training and education assistance.
- A dynamic and supportive work environment that values diversity, equity, and inclusion.
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