Technical Support Revolutionist

5 days ago


Canada RouteThis Full time
Company Overview
RoutThis is a Software as a Service (SaaS) technology company pioneering a novel approach to technical support for Internet Service Providers (ISPs) and Smart Home companies worldwide. The existing method of lengthy, frustrating support calls where agents struggle to accurately identify issues is being disrupted by our innovative platform. This platform empowers technical support teams with the information they need to promptly identify and resolve customer issues or enable customers to solve problems on their own before requiring a call.

Estimated Salary: $120,000 - $150,000 per annum, based on national averages in Canada and taking into account the company's location in the Waterloo Region, which is considered the 'Silicon Valley of the North.'

Job Description
We are seeking an experienced Senior Full Stack Developer to contribute to the development of our next-generation network diagnostics solution. As a key member of our engineering team, you will play a vital role in shaping our products and services. Your primary responsibilities will include designing and implementing both backend and frontend solutions using your expertise in full stack development. Additionally, you will leverage generative AI technologies and frameworks to provide value to our customers. Other critical tasks involve actively participating in architectural discussions, leading by example, and developing rapidly while maintaining quality practices.

Required Skills and Qualifications
The ideal candidate will have extensive experience in full stack development, including proficiency in languages like JavaScript and Python, as well as familiarity with OpenAI and React. Experience with observability tooling, continuous delivery, and effective communication skills are also essential. We are passionate about technology and look for individuals who share these values and embody them daily.

Benefits
RoutThis offers a competitive total compensation package, including salaries commensurate with experience, stock options, extended long weekends, and comprehensive benefits. Our company culture emphasizes social events, whether in-person or virtual, and we welcome applicants from diverse backgrounds. We are committed to creating an inclusive work environment, adhering to equal opportunity principles, and ensuring that everyone feels valued and supported.

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