Technical Support Specialist

21 hours ago


Canada PrecisionERP Incorporated Full time

PrecisionERP Incorporated seeks a skilled Technical Support Specialist to join our team. In this role, you will play a critical part in resolving customer issues efficiently.

About the Role

The ideal candidate will have strong technical skills and excellent communication abilities, ensuring seamless interactions with customers.

We are looking for a reliable and detail-oriented individual who can update troubleshooting documentation and utilize it to provide top-notch support.

Responsibilities
  • Resolve customer issues by following best practices and procedures.
  • Collaborate with colleagues to maintain accurate knowledge bases and utilize them to enhance customer experiences.
  • Contribute to the development of effective solutions and strategies to address IT-related challenges.
Qualifications
  • Proficiency in various software solutions and ability to adapt to new technologies.
  • Excellent time management and organizational skills to prioritize tasks effectively.
  • Demonstrated willingness to learn and grow within the company.
  • Familiarity with using and updating knowledge bases to drive business results.
  • Strong understanding of computer systems, analysis techniques, and IT service management principles.

Estimated Salary: $55,000 - $65,000 per year, depending on experience and qualifications. PrecisionERP Incorporated offers a competitive compensation package, including benefits and opportunities for growth and professional development.



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