Accounting Customer Service Representative

2 weeks ago


Calgary, Alberta, Canada Equest Full time

PBS Systems is seeking a highly skilled and customer-focused individual to join our Client Services team as an Accounting Customer Service Representative. In this role, you will be responsible for providing exceptional training and support to our customers in the accounting module of our software, ensuring a seamless and efficient user experience.

Responsibilities:
  • Provide expert software support to customers in the Accounting module, resolving any issues or concerns promptly and professionally.
  • Communicate effectively with customers, providing empathetic and personalized support to ensure their needs are met.
  • Work collaboratively with project teams to support implementation and installation needs, ensuring a smooth and successful project outcome.
  • Monitor and respond to helpdesk tickets, providing timely and effective solutions to customer inquiries.
  • Travel required, with one week of travel per month to support customers in Canada and the USA.
Qualifications:
  • Fundamentals of basic accounting and an Accounting Diploma/Certificate.
  • Experience in an automotive dealership accounting department is an asset.
  • Excellent communication and analytical skills, with the ability to work effectively in a team environment.
  • Knowledge of Microsoft Windows and Microsoft Office.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
What We Offer:
  • Internal promotion and growth opportunities.
  • An education department dedicated to supporting your professional and personal development.
  • Access to an on-site gym and/or corporate membership to a fitness center.
  • Free parking and competitive base salary ($45,000 - $56,000 per year).
  • A great referral bonus and staff discounts with leading brands.

PBS Systems is an employment-equity employer, and we welcome applications from diverse candidates. If you require accommodations throughout the recruitment process, please contact our Recruiting Department.



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