Customer Experience Coordinator

6 days ago

Gatineau, Quebec, Canada Starbucks Full time

Job Summary

We are seeking a highly motivated and experienced Shift Supervisor to join our team at Starbucks. As a Shift Supervisor, you will play a key role in executing store operations during scheduled shifts and leading a team of partners to deliver exceptional customer service.

Key Responsibilities

  • Assist the store manager in executing store operations during scheduled shifts.
  • Lead a team of partners to deliver legendary customer service and create a positive store environment.
  • Anticipate customer and store needs by constantly evaluating the environment and customers for cues.
  • Communicate information to the manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provide feedback to the store manager on partner performance during shift.
  • Contribute to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discover and respond to customer needs.
  • Develop positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
  • Execute store operations during scheduled shifts.
  • Organize opening and closing duties as assigned.
  • Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follow all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Follow up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Maintain regular and consistent attendance and punctuality.
  • Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follow health, safety and sanitation guidelines for all products.
  • Recognize and reinforce individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
  • Utilize operational tools to achieve operational excellence during the shift.

Requirements

  • Customer service experience in a retail or restaurant environment.
  • Ability to direct the work of others.
  • Ability to learn quickly.
  • Effective oral communication skills.
  • Knowledge of the retail environment.
  • Strong interpersonal skills.
  • Ability to work as part of a team.
  • French language fluency in reading, writing, and verbal is required.

  • Customer Experience Representative

    2 weeks ago

    Gatineau, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesCustomer Service: Provide personalized service to customers, responding...

  • Customer Experience Associate

    12 hours ago

    Gatineau, Quebec, Canada TD Bank Full time

    Customer Service Representative Job Description TD Bank is seeking a Customer Service Representative to provide exceptional customer experiences and support the achievement of business objectives. Job Summary This role involves performing a broad range of customer service transactions, providing information and advice on services and products, and...

  • Customer Experience Associate

    2 hours ago

    Gatineau, Quebec, Canada TD Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide personalized service to customers, responding to...

  • Customer Experience Associate

    1 week ago

    Gatineau, Quebec, Canada TD Bank Full time

    Customer Service Representative TD Bank is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer concerns, and promoting products and services to existing and prospective customers. ...

  • Customer Experience Associate

    1 week ago

    Gatineau, Quebec, Canada TD Bank Full time

    Work Location:CanadaHours:18.75Line of Business:Personal & Commercial BankingPay Details:We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.Job Description:Perform...

  • Customer Experience Associate

    1 week ago

    Gatineau, Quebec, Canada TD Bank Full time

    Work Location:Gatineau, Quebec, CanadaHours:18.75Line of Business:Personal & Commercial BankingPay Details:We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.Job...

  • Customer Experience Specialist

    1 week ago

    Gatineau, Quebec, Canada Starbucks Full time

    About UsAt Starbucks, we're passionate about creating a warm and welcoming environment where everyone feels at home. Our stores are the heart of our communities, and we're committed to making a positive impact every day.Our MissionWe believe that every person has the power to inspire and nurture the human spirit – one person, one cup, and one neighborhood...

  • Customer Experience Specialist

    6 days ago

    Gatineau, Quebec, Canada Starbucks Full time

    About UsAt Starbucks, we're passionate about creating a warm and welcoming environment where everyone feels at home. Our stores are the heart of our communities, and we're committed to making a positive impact every day.Our MissionWe believe that every person has the power to inspire and nurture the human spirit – one person, one cup, and one neighborhood...

  • Customer Experience Manager

    2 days ago

    Gatineau, Quebec, Canada St-Hubert Full time

    About the CompanyAt St-Hubert, we are committed to delivering happiness! This principle guides our decisions, innovative projects, and relationships, since 1951.The St-Hubert Group comprises our restaurant and food service divisions, as well as our headquarters in Boisbriand.We operate over 120 restaurants, primarily franchised in Quebec, Ontario, and New...

  • Customer Experience Manager

    2 days ago

    Gatineau, Quebec, Canada St-Hubert Full time

    About the CompanyAt St-Hubert, we are committed to delivering happiness! This principle guides our decisions, innovative projects, and relationships, since 1951.The St-Hubert Group comprises our restaurant and food service divisions, as well as our headquarters in Boisbriand.We operate over 120 restaurants, primarily franchised in Quebec, Ontario, and New...

  • Sales Lead

    1 week ago

    Gatineau, Quebec, Canada Pandora Full time

    About the RoleThe Sales Lead will be the ultimate Pandora brand ambassador, fully immersed in our culture and product, taking immense pride in delivering exceptional customer experiences. This role will provide support to the Managers and Sales Associates, instrumental to the delivery of our success in-store.Key ResponsibilitiesCustomer Experience: Maintain...

  • Sales Lead

    6 days ago

    Gatineau, Quebec, Canada Pandora Full time

    About the RoleThe Sales Lead will be the ultimate Pandora brand ambassador, fully immersed in our culture and product, taking immense pride in delivering exceptional customer experiences. This role will provide support to the Managers and Sales Associates, instrumental to the delivery of our success in-store.Key ResponsibilitiesCustomer Experience: Maintain...

  • Customer Experience Manager

    7 days ago

    Gatineau, Quebec, Canada St-Hubert Full time

    About St-HubertAt St-Hubert, we're committed to delivering happiness. This principle guides our decisions, projects, and relationships, just like our signature flavors and high-quality ingredients have made our dishes famous since 1951.Our StoryWe're a group of passionate people who share a common goal: to make a difference in the lives of our customers and...

  • Customer Experience Manager

    6 days ago

    Gatineau, Quebec, Canada St-Hubert Full time

    About St-HubertAt St-Hubert, we're committed to delivering happiness. This principle guides our decisions, projects, and relationships, just like our signature flavors and high-quality ingredients have made our dishes famous since 1951.Our StoryWe're a group of passionate people who share a common goal: to make a difference in the lives of our customers and...

  • Customer Experience Lead

    1 week ago

    Gatineau, Quebec, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Lead to join our team at Scotiabank. As a key member of our Retail Service team, you will be responsible for overseeing the performance of our Customer Experience Associates and Senior Customer Experience Associates.Key Responsibilities:Lead and manage a team of Customer...

  • Customer Experience Lead

    6 days ago

    Gatineau, Quebec, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Lead to join our team at Scotiabank. As a key member of our Retail Service team, you will be responsible for overseeing the performance of our Customer Experience Associates and Senior Customer Experience Associates.Key Responsibilities:Lead and manage a team of Customer...

  • Customer Experience Supervisor Plaza Glenwood

    4 weeks ago

    Gatineau, Quebec, Canada Scotiabank Full time

    Position: Customer Experience Supervisor Plaza GlenwoodRequisition ID: 203558Be part of a purpose-driven team that is dedicated to achieving results within an inclusive and high-performing culture.Role OverviewKey Responsibilities...The Customer Experience Supervisor will oversee our dynamic Retail Service teams. At Scotiabank, we prioritize our customers...

  • Customer Experience Supervisor Plaza Glenwood

    4 weeks ago

    Gatineau, Quebec, Canada Scotiabank Full time

    Position: Customer Experience Lead Plaza GlenwoodRequisition ID: 203558Be part of a purpose-driven and successful team, dedicated to achieving results within an inclusive and high-performing environment.Role OverviewYour Responsibilities...As a Customer Experience Lead, you will oversee our exceptional Retail Service teams. At Scotiabank, our focus is on...

  • Customer Experience Supervisor

    4 weeks ago

    Gatineau, Quebec, Canada Scotiabank Full time

    Position: Customer Experience Supervisor - Plaza GlenwoodRequisition ID: 203558Become part of a purpose-driven team that is dedicated to achieving results within an inclusive and high-performing culture.Role OverviewYour Responsibilities...As a Customer Experience Supervisor, you will oversee our exceptional Retail Service teams. At Scotiabank, our focus is...

  • Personal Banking Associate

    1 week ago

    Gatineau, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    About the RoleWe are seeking a highly skilled and customer-focused Personal Banking Associate to join our team at The Toronto-Dominion Bank (Canada). As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and providing expert advice on our range of personal banking products and services.Key...