French/English Banking Representative

4 weeks ago

Mississauga, Ontario, Canada TEKsystems Full time
Job Title: French/English Banking Representative

We are seeking a highly skilled and bilingual banking representative to join our team at TEKsystems. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling a high volume of calls in both French and English, and working collaboratively with our team to achieve our goals.

Key Responsibilities:
  • Provide top-notch customer service to clients in both French and English
  • Handle a high volume of calls, responding to client inquiries and resolving issues in a timely and professional manner
  • Work collaboratively with our team to achieve our goals and objectives
  • Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions
  • Stay up-to-date on banking products and services, providing expert advice to clients
Requirements:
  • Fluency in both French and English (reading and verbal)
  • 6 months+ of previous call centre or phone-based customer service experience, taking a high volume of calls (40+ per day)
  • Personal flexibility to work shift work, including weekends
  • Ability to work on a hybrid schedule (1 day in office per week)
  • Proven ability in building rapport and maintaining client relationships, preferably in the financial or service industry while working independently and as part of a team
Soft Skills:
  • Ability to work independently, proven time management, organizational and problem-solving skills
  • Exceptional client service capability and confidence in engaging clients across multiple channels (phone, video, etc.) using a friendly, positive, and professional tone
  • Digital literacy across a broad range of devices (smartphones, tablets, laptops, etc.) with above-average keyboarding skills, internet, computer navigation, and strong multitasking ability
  • An interest in mobile and digital devices with an ability to help clients navigate through self-serve applications
  • Desire to build exceptional client experiences, and is passionate and curious to help clients meet their immediate needs and solve their concerns

At TEKsystems, we are committed to providing our clients with exceptional service and support. If you are a highly motivated and bilingual individual who is passionate about delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all.

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